About Us

About Karen Hillen

Karen Hillen has more than 25 years of experience in Human Resources, staffing and payroll. She is also a member of the Australian Human Resources Institute (AHRI). Karen is the Director of Hillen Staff Solutions and is a Certified HR Coach with a Diploma in Human Resource Management, Graduate Diploma in Public Administration, Graduate Certificate in Public Sector Management, a Certificate IV in Training and Assessment and a Certificate IV in WHS.

What we stand for

Our Vision:

We are committed to providing ethical, honest advice.

Our Mission:

To build harmonious, productive workplaces through excellent HR support.

Our Values:

Integrity, Accountability, Professionalism, Confidentiality and Empathy.

Your HR partner: tailored, cost effective solutions

Hillen Staff Solutions is your HR partner, providing in house HR management for a fraction of the cost of an employee. We’re committed to providing outstanding HR solutions for businesses of any size throughout Australia, although we specialise in small business.

With Hillen Staff Solutions as your partner, you’ll have a cost efficient solution for tailored policies, procedures and contracts; you’ll be compliant (and stay compliant) with IR and WHS legislation; you’ll improve the performance of your staff and engage and retain better staff.

Is the stress of managing your people keeping you awake at night?

Are you worried about not complying with constantly changing legislation?

Are you sure you’re following the rules in your workplace?

Hillen Staff Solutions can help.

Who we work with

We work with businesses of all sizes and from all industries. This includes SMEs, Registered Training Organisations and the public sector. Our clients come from all walks of industry and commerce and we tailor our services to suit each. Our clients are in Real Estate, Finance, Health Care, Fitness, Construction, Aged Care, Manufacturing, IT and many other industries.

We work with businesses throughout Australia.

How we work

At Hillen Staff Solutions we strive to ensure our services remain cost effective while being tailored to need.

We provide a virtual HR advice and support service with a fixed monthly fee.

We also offer a range of stand-alone policy packages if you just need documentation or are concerned about compliance. Or you can choose hands on, in house management. So we can work with you for a few hours a week or a few days a month – depending on what you need.

We get to know your business, its culture and how it operates and we put the objectives of your business at the centre of the support we provide. We will work with you on a specific issue or problem on an ad hoc basis, or provide you with a framework and work with you long term to develop your staff, help you recruit and retain great employees and improve your internal processes.

The important thing to remember is: we tailor our services to your business need. You won’t pay for something you don’t need and we won’t pressure you into a package that is not suited to your business. We also commit to timely and responsive service, including responding to your enquiries within 24 hours, regular service calls to determine your needs and feedback and follow up when legislation changes.

Part of the HR Coach Network

HR Coach is the largest HR Coaching Network in Australia. Members of the HR Coach Network are carefully selected, trained and certified. The HR Coach network is backed by the HR Coach Research Institute. Having helped hundreds of businesses and busy HR Departments since 2003, HR Coach Network members have helped organisations deal with their growing employee issues.

As a certified HR Coach, Karen Hillen has been carefully selected and thoroughly trained in the HR Coach business methodologies. Together with consulting tools and exclusive software, she is supported by a National Network of other experts to give you the best assistance possible. The HR Coach Network conducts ongoing research to assist businesses for the future.